IT performance improvement is a key strategic process, as well as a multi-faceted, complex management activity that combines information gathering, monitoring achievements, feedback and discussions. It has a Human side, an Operation side, and a Business side; after all, teams of people build the systems that run the business. Effectively setting and tracing your IT Performance metrics will allow you to get the best possible picture of your IT performance; how will you drive the improvement is the real question.
Continuous performance improvement
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